Over 500,000 eateries offer fast food in countries around the globe. Many of them sell sandwiches, fried chicken, ice cream, soft drinks, and coffee. Running a fast-food outlet isn’t entirely different from operating a traditional restaurant, but managers need to focus on speed more than ambiance. These tips can help:
1. When you advertise a job opening, always inform potential employees about all of the position’s requirements and expectations. You won’t benefit from hiring someone who can’t perform a necessary task that you neglected to mention. Ask plenty of questions; try to identify candidates who work quickly, communicate clearly, and show up reliably.
2. After hiring staff members, train them to perform routine tasks and safely handle unforeseen events. Provide fair, honest feedback; fast-food workers often find it difficult to assess their own performance. If you were promoted and have already become friends with some of the employees, remember not to demand more or less of these individuals.
3. Don’t spend too many hours in the kitchen. Be sure to inspect the dining area and speak to customers regularly. If someone complains, listen carefully and don’t hesitate to apologize. Stay calm, ask questions, and avoid interrupting the customer. Treat each complaint as an opportunity to learn about potential problems.
The bottom line is that effective communication and fairness can increase your chances of succeeding as a manager at a fast-food restaurant. Try not to make assumptions about the motives of customers or employees. Staff members may perform better when they know exactly how to meet your expectations.